Copy of Return Policy

 

At Shop4427, each piece is made-to-order, tailored to your preferences and measurements. Due to this personalized process, we do not offer refunds on any orders once placed.

However, we do offer the following flexible options to ensure your satisfaction:

Exchanges

We accept exchanges on garments in case of sizing or style issues. Please note:

  • Exchanges are subject to availability.

  • The garment must be returned in its original condition, unworn and with tags intact.

  • Return shipping is the customer’s responsibility; however, we will bear the cost of shipping the new piece back to you.

Store Credit

If an exchange is not possible or preferred, you may opt for store credit equivalent to the value of your purchase.

  • Store credit is valid for 1 year from the date of issue.

  • It can be used across any product on Shop4427.

Alterations

We offer one complimentary alteration per garment for sizing adjustments.

  • Return shipping to us is at the customer’s cost.

  • Once altered, we will ship the updated piece back to you free of charge.

Please refer to our Alteration Policy for full details.

Quality Concerns or Faulty Goods

If you believe your item is faulty or does not meet quality expectations:

  • Kindly email us at info@shop4427.com within 7 days of receiving the order.

  • We will assess the issue and take necessary corrective measures, which may include an exchange, repair, or store credit.

  • Items damaged through wear and tear will not be considered faulty.

We are here to ensure you love what you wear. For any assistance, feel free to reach out to us.